Refund policy

Return & Refund Policy

At Frank's Catering, we take pride in delivering fresh, high-quality food for your events. Due to the perishable nature of our products, we do not offer returns or exchanges once an order has been prepared or delivered.

If there is an issue with your order—such as missing items, incorrect deliveries, or concerns about quality—please contact us within 24 hours of delivery or pickup. We will do our best to address the issue promptly and ensure your satisfaction.

Supporting Evidence
To help us investigate and resolve any complaints effectively, we kindly request that you provide clear photos of the order, including the items in question, packaging, and delivery details. This evidence allows us to assess the situation quickly and offer a fair resolution. Without photographic evidence, we may be unable to process refunds or replacements.

We appreciate your understanding and support as we work to maintain the highest standards of freshness and service.

For any questions or concerns, please contact us.