FAQs

Ordering:

How do I place an order?

Can you cater for large events?

How much notice do you need for orders?

Is there a minimum order?

Do you provide staff for events?

Delivery & Pickup:

Do you offer delivery?

Can I pick up my order?

Where do you deliver?

What days do you deliver?

What are your delivery times?

Can I request a specific delivery time?

Do you offer same-day delivery?

Can I track my order?

How are deliveries made?

Food & Menus:

Are your platters freshly made?

What is your food hygeine rating?

Do you cater for special diets?

How do you deal with food allergies and intolerances?

Can I customise my platter?

How are the platters packaged?

Sustainability:

Is your packaging sustainable?

How do you reduce food waste?

Do you source ingredients locally?

Do you offer eco-conscious delivery?

What else are you doing to be more sustainable?

Payments & Cancellations:

What payment methods do you accept?

Can I set up a business account for invoicing?

Can I cancel or change my order?

What happens if there’s an issue with my order?

Still have a question?

📞 Call us - 0208 748 2574

📧 Email us - orders@frankscatering.co.uk

📋 Enquire online - here

Planning an Event? Let’s Make It Easy.

From office lunches to large events and special celebrations, we’ll help you choose the perfect catering options — tailored to your needs.